您当前的位置: 首页 > 育儿

Booking.com招聘Customer Support相关_上海校园招聘

2018-12-01 23:43:40
Booking.com招聘Customer Support相关_上海校园招聘 发布时间:2017-01-12工作地点:上海 职位类型:全职来源:上海交大BBS 职位:Customer Support相关 [原帖] 发信人: Radoy(drz), 应届生▓ YingJieSheng.com▓Info 标 题: [全职内推]Booking.com招Customer Support相关 发信站: 饮水思源 (2017年01月12日08:11:51 星期四) -- Team Lead – Customer Service -- Regional Customer Service Implementation Specialist, APAC -- Customer Service Executive – Mandarin -- Customer Service Executive – Taiwanese -- Customer Service Executive – Taiwanese -- Accommodation Service Executive – Mandarin base上海,篇幅原因只列出了职责和需求,具体的职位描述请点开相应的内推链接,可在里面直接申请。 1. Team Lead – Customer Service职位 详情及自助申请地址:http://grnh.se/big1ur1 或者发送简历至邮箱(手工内推,反馈慢): drz0910@163.com 手工上传只能传一份简历及一份Cover Letter文件,如果要发邮箱请发英文简历,或合并后的中英文简历,谢谢。 Key Responsibility Areas: Coach and counsel to drive improvements in the team; Implement and execute company policies and procedures and setting priorities; Assure strong quality as well as productivity standards within your team; Address good and bad behaviors in the team; Maintain performance, productivity and attendance information; Drive the team in order to achieve requested departmental targets; Manage escalated complaints of hoteliers as well as customers by phone and e-mail, if necessary; In collaboration with other Customer Service Team Leads monitor Customer Service activities and performance on a daily basis; Conduct monthly 1-2-1 meetings with CSE’s of your team (ca. 15 CSE’s) to maintain focus and motivation on Customer Service standards and targets; Assist in and conduct, mid- and end-of- year performance reviews; Schedule and distribute tasks and projects within the team; Coach and develop the team to be commercially aware when handling customer calls Be an effective Change Manager, who knows how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors; Ensure coverage of TL line during opening hours; Collaborating with HR in the recruitment process of new CSEs and ASEs; Building strong relationships with other departments within the company; Replace and carry out activities of other Team Leads or the Customer Service Manager if needed; Administrative tasks; Assist in additional tasks and projects if needed. Requirements: Capacity to lead and motivate a team; Excellent written and oral communication skills; Good understanding of contact centre’s KPI’s and SLA’s; Customer service and results focus; Enthusiasm and ability to work in a team as well as independently; Analytical skills; Proactive and able to complete tasks within specified deadline; Professional, proactive, positive and “can-do” attitude; Sense of responsibility, independent way to work; Fluent in English and Mandarin, both written and spoken; 1-3 years relevant experience in a team leading position is a must, preferably in an inbound customer contact center; Experience in a tourism environment is preferable; Proven experience in performance management, call monitoring, call center software and agent development; Proven and demonstrated high performance track record; Coaching experience is preferred. 2. Regional Customer Service Implementation Specialist, APAC 详情及自助申请地址:http://grnh.se/2d67w41 或者发送简历至邮箱(手工内推,反馈慢): drz0910@163.com 手工上传只能传一份简历及一份Cover Letter文件,如果要发邮箱请发英文简历,或合并后的中英文简历,谢谢。 Responsibilities: Builds strong relationships within CS in the region to ensure deep understanding of local needs and impact Strong depth of knowledge of the CS structure, operations, systems and tools Managing quality initiatives for various projects and maintaining communication with CS operations Creates and ensure proper and on-time execution of communication and/or implementation plans which detail activities and resources required for successful completion Connects multi-disciplinary teams, a wide variety of internal stakeholders and all users in the region Stay connected with the Regional CS Implementation Manager, APAC to ensure actions and direction are in line with global vision and objectives Have a focus on process Improvement by tracking and evaluating current processes, identifying improvement areas and delivering feedback to stakeholders Reports on objectives, actions and effectiveness to your manager on a regular basis and against agreed timelines Qualifications and Requirements 5 years of experience in the fields of Customer Service and/or Project Implementation Excellent written and verbal English and Chinese/Mandarin communication skills Excellent skills in connecting people, teams or users Strong Project Management skills Experience in delivering workshops and training is an added advantage Technical Affinity with good experience implementing systems and tools Ability to operate in a fast pace, dynamic environment Able to travel 25% of the time 3. Customer Service Executive – Mandarin职位 详情及自助申请地址:http://grnh.se/4crf6u1 或者发送简历至邮箱(手工内推,反馈慢): drz0910@163.com 手工上传只能传一份简历及一份Cover Letter文件,如果要发邮箱请发英文简历,或合并后的中英文简历,谢谢。 Main Responsibilities:· Handle pre and post reservation inquiries by phone, e-mail and fax; Modify, change and/or cancel existing reservations; Outbound calls to hotels/guests to arrangement special requests; Liaison between guest and hotel to resolve complaints; Manage relationships with hotels by providing high levels of customer service and account management support. Required Skills· Excellent communication skills; Problem solving; Sense of responsibility; Independent and customer friendly. 4. Customer Service Executive – Taiwanese职位 详情及自助申请地址: http://grnh.se/krh6pv1 或者发送简历至邮箱(手工内推,反馈慢): drz0910@163.com 手工上传只能传一份简历及一份Cover Letter文件,如果要发邮箱请发英文简历,或合并后的中英文简历,谢谢。 Main Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax; Handle requests by phone and e-mail; Modify, change and/or cancel existing reservations; Outbound calls to hotels/guests to arrangement special requests; Liaison between guest and hotel to resolve complaints; Manage relationships with hotels by providing high levels of customer service and account management support. Required Skills Excellent communication skills; Problem solving; Sense of responsibility; Independent and customer friendly. 5. Customer Service Executive – Taiwanese职位 详情及自助申请地址: http://grnh.se/w7v32n1 或者发送简历至邮箱(手工内推,反馈慢): drz0910@163.com 手工上传只能传一份简历及一份Cover Letter文件,如果要发邮箱请发英文简历,或合并后的中英文简历,谢谢。 Main Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax; Handle requests by phone and e-mail; Modify, change and/or cancel existing reservations; Outbound calls to hotels/guests to arrangement special requests; Liaison between guest and hotel to resolve complaints; Manage relationships with hotels by providing high levels of customer service and account management support. Required Skills Excellent communication skills; Problem solving; Sense of responsibility; Independent and customer friendly Experienced with internet and hotel industry; Fluent in both written and spoken English; Native speaker of Cantonese; Available Full-time (40 hrs/week) and flexible in work schedule; Available to attend a full-time (4 weeks) paid training; 6. Accommodation Service Executive – Mandarin职位 详情及自助申请地址: http://grnh.se/usvwp21 或者发送简历至邮箱(手工内推,反馈慢): drz0910@163.com 手工上传只能传一份简历及一份Cover Letter文件,如果要发邮箱请发英文简历,或合并后的中英文简历,谢谢。 Main Responsibilities: First point of contact for accommodation partners , answering questions and queries, taking action as needed; Day-to-day communication with partners by telephone and e-mail; Building productive relationships with partners by delivering a high level of service; Liaising with Account Managers, Senior Account Managers and Area Managers with regards to registered accommodations; Dealing with the settlement of complaints from accommodations and customers. Requirements: Has excellent communication and problem solving skills; Pro-active, takes ownership, has sense of responsibility, independent and customer friendly; Is passionate about helping customers and accommodations; Fluent in both written and spoken English and Mandarin; Experience within travel industry is a plus; Experience gained within customer facing business environment is a plus; Available Full-time (40 h/week) and flexible in work schedule; In possession of a valid work-permit for China. 九阴真经总纲: 天之道,损有余而补不足,是故虚胜实,不足胜有余。其意博,其理奥,其趣深,天地之象分,阴阳之候列,变化之由表,死生之兆彰,不谋而遗迹自同,勿约而幽明斯契,稽其言有微,验之事不忒,诚可谓至道之宗,奉生之始矣。假若天机迅发,妙识玄通,成谋虽属乎生知,标格亦资于治训,未尝有行不由送,出不由产者亦。然刻意研精,探微索隐,或识契真要,则目牛无全,故动则有成,犹鬼神幽赞,而命世奇杰,时时间出焉。 五藏六府之精气,皆上注于目而为之精。精之案为眼,骨之精为瞳子,筋之精为黑眼,血之精力络,其案气之精为白眼,肌肉之精为约束,裹撷筋骨血气之精而与脉并为系,上属于脑,后出于项中。故校啃于项,因逢其身之虚,其人深,则随眼系以入于脑,入手腼则脑转,脑转则引目系急,目系急则目眩以转矣。邪其精,其精所中不相比亦则精散,精散则视岐,视岐见两物。 阴极在六,何以言九。太极生两仪,天地初刨判。六阴已极,逢七归元太素,太素西方金德,阴之清纯,寒之渊源。 ※ 来源:·饮水思源 bbs.sjtu.edu.cn·[FROM: 212.123.218.244] ※ 修改:·Radoy 于 2017年01月12日08:20:07 修改本文·[FROM: 212.123.218.244] 邯郸安全仪器
嘉兴plc厂家
淄博工作台报价
上海复合胶管
聚氨酯保温管
推荐阅读
图文聚焦